What is Hiver ?
Hiver is an AI-powered customer service platform that streamlines communication by integrating multiple channels such as email, live chat, WhatsApp, and voice into a single, user-friendly interface. It connects with multiple applications, including Jira, HubSpot, Salesforce, and Asana, centralizing customer data, conversation history, order details, billing information, and team performance metrics. This consolidation enables teams to deliver exceptional service at scale, enhancing efficiency and customer satisfaction.
Hiver Features
- Omnichannel Support: Manage customer interactions across various platforms email, live chat, WhatsApp, and voice from a single inbox, ensuring seamless communication.
- Integration with Popular Tools: Connect with over 100 applications, including Jira, HubSpot, Salesforce, and Asana, to centralize customer data and streamline workflows.
- AI and Automation: Utilize AI-powered features and automation to handle routine tasks, allowing your team to focus on more complex customer service issues.
- Analytics and Reporting: Access comprehensive analytics and performance metrics to monitor team performance, identify areas for improvement, and make data-driven decisions.
- Customer Portal: Offer a self-service portal for customers to find answers to common questions, reducing the volume of support requests and empowering customers to resolve issues independently.
