SupportGPT

What is SupportGPT ?

SupportGPT is a customer support generative AI platform by Forethought, driven by OpenAI’s Large Language Models. It harnesses the power of these models to generate dynamic, human-like responses.

This platform adapts by fine-tuning the models according to a company’s conversation history. It aids in automating workflow discovery, pinpointing gaps in support coverage, and reducing case volume by generating new knowledge articles.

SupportGPT equips support agents with comprehensive suggested responses tailored to the context of each customer ticket, all powered by generative AI. This product is a valuable solution for organizations seeking to elevate their customer support by incorporating intelligent automation, improving efficiency, and ensuring accuracy.

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